Refund & Cancellation Policy

Paid plans are billed in advance on a recurring monthly basis. Each plan grants a set number of credits that refresh at the start of every billing cycle and do not roll over. Your subscription renews automatically at the then-current price until you cancel.

You can cancel your subscription at any time from your account, or by emailing support@vibvid.ai. When you cancel, your plan stays active until the end of the current billing period, and you keep access to your remaining credits until then. You will not be charged again after the period ends. Cancelling stops future renewals; it does not, by itself, refund the current period.

Because VIBVID.AI delivers digital content that is generated and consumed immediately, credits that have already been used are generally non-refundable. That said, we want you to be treated fairly:

• 14-day goodwill window. If you are unhappy with a subscription, contact us within 14 days of the charge and we will refund it in full provided you have used only a minimal amount of the credits included in that period.
• Duplicate or accidental charges. We refund duplicate charges and clear billing errors in full.
• Service failure. If a generation fails due to a fault on our side and cannot be completed, we will restore the credits it consumed or refund them.
• Policy violations. If your account is suspended or terminated for a serious or repeated breach of our Terms of Service or Acceptable Use Policy, remaining credits are forfeited and the goodwill refunds above do not apply. Your statutory rights (section 4) are unaffected.

Refunds are returned to your original payment method through Stripe, typically within 5–10 business days depending on your bank. We do not provide cash refunds or credit to other accounts.

Nothing in this policy limits any non-waivable consumer rights you have under the law that applies to you. Where you have a statutory right to a refund or a cooling-off period, that right applies in addition to this policy.

Email support@vibvid.ai from the address on your account, with your order or receipt reference (shown on the receipt Stripe emailed you). We aim to respond within 2 business days. We handle all refund requests directly.